FAQ
Frequently Asked Questions About Our Flower Orders
When will my flower order be fulfilled?
Flower orders are filled within oder of receiving within our hours of operation. Orders received after 2pm for DELIVERY will be delivered the following day. Orders received after 3pm for PICKUP will be ready the following day.
How far in advance should I order flowers?
We recommend ordering at least 2-3 days in advance to ensure availability of your preferred arrangement. For special occasions or large orders, please give us as much notice as possible.
Can I customize my flower arrangement?
Absolutely! You can add special instructions directly from your cart before proceeding to checkout. Let us know your color preferences, specific blooms you'd like, or any special requests, and our designers will do their best to accommodate.
What areas do you deliver to?
We deliver to the great Philipsburg Area, Hall, Drummond, Upper Rock Creek, Georgetown Lake and Anaconda.
Please contact us directly to confirm delivery if you order is out of our delivery area. We're happy to discuss delivery options for your specific location.
How long will my flowers last?
With proper care, our fresh flower arrangements typically last 5-7 days or longer. We recommend changing the water every 2-3 days, trimming stems at an angle, and keeping your arrangement away from direct sunlight and heat sources.
What if I need to change my delivery date?
Please contact us as soon as possible if you need to modify your delivery date. We'll do our best to accommodate changes, though we recommend reaching out at least 24-48 hours before your scheduled delivery.
Do your arrangements feature seasonal flowers?
Yes! All our arrangements feature seasonal colors and blooms that may vary from season to season. We purchase the best quality florals from our wholesalers, so our weekly selection is always a little different. This ensures you receive the freshest, most beautiful blooms available.
Can I request specific flowers or colors?
Yes! Please leave us a message with your order for any specifics you'd like. We'll do our very best to fill your arrangement with all of your desires, based on seasonal availability.
Are the photos on your website exactly what I'll receive?
The photos provide examples of size and style for reference. Since we use seasonal blooms, some flowers may change due to seasonal availability, but we always maintain the same quality and aesthetic.
Still have questions?
Feel free to contact us directly - we're here to help make your floral experience perfect!
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.